Warranty

Second Sweep 12-Month Limited Warranty

Independent retailer. Second Sweep is not affiliated with, endorsed by, or sponsored by the manufacturer of this product. All brand names and trademarks are the property of their respective owners. This warranty is provided by Second Sweep, not by the manufacturer, and the manufacturer's own warranty does not apply to products purchased from Second Sweep.

1. Who gives this warranty, and to whom

This Limited Warranty is given by Second Sweep ("we", "us"), 26 Court Street, Brooklyn, NY 11242, United States, to the original purchaser ("you") of a product bought from shopsecondsweep.com. It is not transferable. Proof of purchase (your Second Sweep order number or order confirmation email) is required for all warranty service.

2. What is covered

We warrant that, for twelve (12) months from the date of delivery, the robot vacuum and its dock will be free from defects in materials and workmanship under normal household use, including:

  • the main board and electronics, motors, drive wheels, sensors and navigation module;
  • the dock's auto-empty, mop-washing, drying and charging functions, including its pump and heater;
  • the battery, where it fails to charge or fails to hold a charge.

Consumable parts — main brush, side brush, mop pads, filters and dust bags — are covered only if they are defective on arrival and you report the defect within thirty (30) days of delivery.

3. What is not covered

  • Normal wear, and cosmetic damage such as scratches, scuffs, dents or discoloration that do not affect function. Open-box units may show light cosmetic marks; these are disclosed before purchase and are not defects.
  • Gradual loss of battery capacity through normal use.
  • Damage from accident, drops, liquid exposure (other than the dock's intended water tanks), misuse, neglect, abuse, fire, power surges or incorrect power supply.
  • Damage from repairs, modifications or disassembly by anyone other than Second Sweep or a service provider we authorize in writing.
  • Damage from accessories, parts, dust bags or cleaning solutions that are not made or approved by the manufacturer for this model.
  • Use in a commercial, rental or non-residential setting; outdoor use; use outside the United States.
  • Products whose serial number has been removed, altered or made illegible.
  • Loss or theft after delivery, and damage in transit that is not reported to us within five (5) days of delivery.
  • Software, firmware, app or network issues not caused by a hardware defect, including changes to the manufacturer's app or cloud services.

4. What we will do

If a covered defect occurs within the warranty period, we will, at our option: (a) repair the product; (b) replace it with the same or an equivalent model, new or open-box, of equal or greater functionality; or (c) refund the purchase price you paid. Replacement parts and products may be new or open-box. A repaired or replaced product is covered for the remainder of the original warranty period or ninety (90) days from the date we ship it back to you, whichever is longer. Repairs and replacements do not start a new warranty period.

On a confirmed covered defect, we pay shipping both ways within the United States. If the product is found not to be defective, or the problem is excluded under section 3, we will tell you before any charge; you may then choose to have the product returned to you at your cost or to pay for an out-of-warranty repair where one is available.

Any replaced product or part becomes our property.

5. How to get warranty service

  1. Email support@shopsecondsweep.com or use the Contact page. Include your order number, a description of the problem, and photos or a short video if possible. We respond within one business day.
  2. We will first try to resolve the problem remotely (settings, firmware, maintenance steps), because many issues do not require a return.
  3. If a return is needed, we will email a prepaid shipping label and packing instructions. Pack the robot, dock and accessories securely — the original box is best.
  4. We inspect the product within five (5) business days of receiving it and then repair, replace or refund as described in section 4.

You may also call +1 (929) 205-6197 and leave a voicemail; we call back within one business day. Warranty service is available only within the United States.

6. Limitations

THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY WE GIVE FOR THIS PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE TWELVE (12) MONTH PERIOD OF THIS LIMITED WARRANTY. WE ARE NOT LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, LOSS OF TIME, OR DAMAGE TO FLOORS, FURNISHINGS OR OTHER PROPERTY, TO THE EXTENT PERMITTED BY LAW. OUR TOTAL LIABILITY UNDER THIS WARRANTY WILL NOT EXCEED THE PURCHASE PRICE YOU PAID FOR THE PRODUCT.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

7. Your rights

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in this warranty limits your rights under our 30-day Return Policy or under applicable consumer protection law.

8. Governing law

This Limited Warranty is governed by the laws of the State of New York and applicable federal law, including the Magnuson-Moss Warranty Act, without regard to conflict-of-law rules.

Second Sweep · 26 Court Street, Brooklyn, NY 11242 · +1 (929) 205-6197 · support@shopsecondsweep.com