Refund policy

30-day returns

You may return your purchase within thirty (30) days of delivery for a full refund of the product price. There is no restocking fee.

If the unit is defective or not as described

We pay return shipping. Email support@shopsecondsweep.com with your order number and a short description (photos or video help), and we will send a prepaid return label within one business day. You can choose a replacement, if one is available, or a refund.

If you changed your mind

You pay return shipping. Email us for a return authorization and the return address. The product must be complete — robot, dock, dock base, power cable, mop module and manual — and in the condition you received it, apart from reasonable handling. Please pack it securely; the original box is best.

Refunds

We inspect returns within five (5) business days of receipt and issue the refund to your original payment method. Your bank or card issuer may take a further 5–10 business days to show it. Original shipping was free, so there is nothing to deduct. If a return arrives incomplete or damaged beyond reasonable handling, we will contact you before deciding on a partial refund.

Damaged in transit

If the box or product arrives damaged, keep the packaging and email us photos within five (5) days of delivery. We will replace the unit or refund you and handle the carrier claim ourselves.

After 30 days

Defects after the return window are handled under our 12-Month Limited Warranty.

Second Sweep · 26 Court Street, Brooklyn, NY 11242 · +1 (929) 205-6197 · support@shopsecondsweep.com